Privacy policy.
What personal information we collect, why we need it, who sees it, and the rights you have over it.
Last updated: 4 November 2026
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Who we are
NexusAutomations is run by Your legal name (sole trader, or partnership if more than one of you), of your full postal address. We are the controller of your personal information, which means we decide how it is used and are responsible for protecting it under the UK GDPR and the Data Protection Act 2018.
Our Information Commissioner’s Office (ICO) registration number is your ICO registration number. To contact us about privacy, email your email address.
What we collect and why
We only collect what we need. The law requires us to have a lawful basis for each use, shown below.
| Information | Why we use it | Lawful basis | How long we keep it |
|---|---|---|---|
| Name and email address, the products and licence you bought, price, date and order number | To process your order, deliver your files and give you support | Contract | 6 years after the order, for tax and accounting records |
| Your email address, one-time sign-in codes and when you last signed in | To create your account, confirm the email address is yours and keep your account secure | Contract, and legitimate interests (keeping accounts secure) | Codes expire after 10 minutes. Account details are kept until you ask us to delete your account, unless we must keep them for longer by law |
| Your subscription status, renewal dates and payment history | To run your subscription, take payments and send renewal and service messages | Contract | 6 years after your subscription ends, for tax and accounting records |
| Content you add to a monthly product, and records of how you use it | To provide the service, fix problems and keep it secure | Contract, and legitimate interests (keeping the service secure) | 30 days after your subscription ends |
| Your confirmation at checkout that you asked for a download or subscription to start straight away | To show we followed consumer law | Legal obligation | 6 years after the order |
| Name, email address and your message when you contact us | To reply and keep a record of the conversation | Legitimate interests (answering people who contact us) | 2 years after the conversation ends |
| Email address when you ask to hear about the catalog opening | To tell you when products are available | Consent, which you can withdraw at any time | Until you withdraw consent, or 1 month after we send the message |
| Details of any privacy request or complaint | To deal with it and show how we did so | Legal obligation | 3 years after it closes |
| IP address, browser type and pages requested, in our web host’s server logs | To keep the site running and secure | Legitimate interests (running a secure website) | your host’s log period, e.g. 30 days |
Card details. Payments are handled by your payment provider. You enter your card details on its secure system. We never see or store your full card number.
Marketing. We only send marketing emails if you have agreed to them, or if you have bought from us and did not opt out when we collected your details. Every email includes a way to unsubscribe.
Automated decisions. We do not make decisions about you using solely automated means.
Business customers. If you add other people’s personal information to a monthly product, you decide how it’s used and we handle it on your behalf. Contact us for our data processing terms.
You don’t have to give us your information, but we can’t fulfil an order or reply to you without it.
Transfers outside the UK
Some of these providers may handle information outside the UK. When they do, we make sure it stays protected, either because the UK has recognised that country’s protection as adequate, or by using the ICO’s approved contract terms for international transfers. Email us for details of the safeguard used.
Your rights
You have the right to:
- ask for a copy of your personal information;
- have inaccurate information corrected;
- have your information deleted, in some circumstances;
- ask us to limit how we use it, in some circumstances;
- object to how we use it, including stopping direct marketing at any time;
- receive information you gave us in a format you can pass to someone else, in some circumstances;
- withdraw your consent at any time, where we rely on it.
To use any of these rights, email your email address. It is free, and we will normally reply within one month. We may need to confirm your identity first.
How to complain
If you are unhappy with how we have used your information, please tell us first by emailing your email address. We will acknowledge your complaint within 30 days and give you our response without undue delay.
You can also complain to the Information Commissioner’s Office at any time: ico.org.uk/make-a-complaint, or call 0303 123 1113.
Children
This site is for adults. You must be 18 or over to buy from us, and we do not knowingly collect information from children.
Keeping your information safe
We use encrypted connections, limit who can access personal information, and only work with providers who protect it properly. If a breach puts you at high risk, we will tell you and report it to the ICO where required.
Changes to this policy
We will update this page if anything changes and show the new date at the top. If a change affects you significantly, we will tell you directly where we can.